Part-Time Member Service Representative
Edmond Branch

Monday - Friday: 1:15 p.m. - 6:15 p.m.  
Saturdays: 8:45 a.m. - 1:15 p.m. 

(Part-Time employees are scheduled for 21 - 29 hours per week)

Role

Support members with financial transactions, including cash-handling and negotiable instruments. Deliver quality service, build professional relationships, provide account information and account/loan maintenance, and resolve or refer issues as needed. Attendance is an essential function of performing the duties.

Major Duties and Responsibilities

55% - Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and VISA gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions.

20% -Identify members’ needs and promote and cross-sell credit union products and services.

15% - Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.

10% - Performs a variety of miscellaneous tasks, including typing, filing, responding to emails, and answering the telephone.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other job related duties as assigned.

***After initial on-site training is complete, this position will be a Work From Home position with occasional in office trainings.***

**Oklahoma residency required by start date.**

***A completed application is required for consideration of employment.***

Full-Time Assistant Branch Manager

Main Branch

Floating Position - Mileage Reimbursement**

Bilingual Preferred - Spanish/English - Bilingual Bonus**

Role

To assist the Branch Manger in directing the day-to-day teller and lobby operations of the branch, ensuring the branch meets organizational, financial, operational, service, and growth plans. Attendance is an essential function of performing the duties of this job.

***A completed application is required for consideration of employment.***

 

Full-Time Collections & Recovery Representative

Monday - Friday: 8-hour shift between 8:00 a.m. - 7:00 p.m. 

3+ Years' Collections Experience Required**

Oklahoma residency required by start date**

                                    

Role

To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Attendance is an essential function of performing the duties of this job.

Major Duties and Responsibilities

Weight

Description

50%

Collections & Account Management for late stage delinquency, including but not limited to: soliciting payment arrangements on delinquent loans, interviewing customers to determine reason for delinquency, taking appropriate action to resolve the account (could include loan modifications or loan workouts), counseling members concerning their financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (i.e. repossession, legal action), skip tracing as necessary to locate customers and posting loan payments.

25%

Repossession & Recovery: Reviewing accounts for repossession, coordinating repossessions and collateral recovery, redemptions, auctions, AAA inspections, vehicle sales, and tracking repossessions.

15%

Informs supervisor of trends in loan underwriting contributing to delinquent/charged-off loans. Tracking spreadsheets, title related work, sending necessary letters, applying for warranty and gap refunds, and ensuring accounts remain accurate and statuses are current.

10%

Departmental Support: Provides general administration and operational support including but not limited to preparing and distributing correspondence in a timely fashion, assisting with processing mail, daily departmental goals, and levies and bankruptcies as needed.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other related duties as assigned

Part-Time Member Service Representative
Main Branch

Monday - Friday: 2:00 p.m. - 6:15 p.m.  
Saturdays: 8:45 a.m. - 1:15 p.m. 

(Part-Time employees are scheduled for 21 - 29 hours per week)

Role

Support members with financial transactions, including cash-handling and negotiable instruments. Deliver quality service, build professional relationships, provide account information and account/loan maintenance, and resolve or refer issues as needed. Attendance is an essential function of performing the duties.

Major Duties and Responsibilities

55% - Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and VISA gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions.

20% -Identify members’ needs and promote and cross-sell credit union products and services.

15% - Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.

10% - Performs a variety of miscellaneous tasks, including typing, filing, responding to emails, and answering the telephone.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other job related duties as assigned.

***A completed application is required for consideration of employment.***

Full-Time Floating Member Specialist
Alianza Branch

Monday - Friday: 7:15 a.m. - 6:15 p.m.  **(8-hour shift within timeframe) **
Saturdays: 8:45 a.m. - 1:15 p.m.  

**Bilingual: Spanish/English Required - Bilingual Bonus**
**Travel to Different Locations
**Mileage Reimbursement

About Alianza: 

Role

Responsible for providing excellent member service experience across multiple service channels, including telephone, digital, lobby, drive-thru, and teller services. Assists members and potential members with financial transactions, account inquiries, account maintenance, and a wide variety of products and services. Identifies member needs and recommends appropriate financial solutions that may improve the member's financial well-being. Courteously and promptly resolves member questions and problems or properly refers them to the appropriate department. Attendance is an essential function of performing the duties of this job.

Major Duties and Responsibilities

Weight

Description

55%

Provides professional and courteous assistance to members across telephone, online, video, and in-person service channels while accurately processing member financial transactions, including deposits, withdrawals, loan payments, account transfers, money orders, and VISA gift cards. Maintains responsibility for balancing the cash drawer and daily transaction activity in accordance with established procedures.

25%

Conducts new account functions, including share, share draft, IRAs and certificates; explains various account and ownership options, providing the necessary counseling to meet member's needs and obtains the required information and documentation. Prepares all documents and paperwork; assists members with completing forms. Prepares and reviews all new account documentation for accuracy and compliance, forwarding to auditing in a timely manner.

20%

Identify members’ needs and promote and cross-sell credit union products and services.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other job related duties as assigned.