Part-Time Teller / Member Service Representative

Monday - Friday: 2:00 p.m. - 6:15 p.m. 

Saturdays 8:45 a.m. - 1:15 p.m.

(Part-time employees are scheduled for 21 - 29 hours per week) 

 

Role

Support members with financial transactions, including cash-handling and negotiable instruments. Deliver quality service, build professional relationships, provide account information and account/loan maintenance, and resolve or refer issues as needed. Attendance is an essential function of performing the duties.

Major Duties and Responsibilities

55% Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and VISA gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions.

20% Identify members’ needs and promote and cross-sell credit union products and services.

15% Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.

10% Performs a variety of miscellaneous tasks, including typing, filing, responding to emails, and answering the telephone.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other job-related duties as assigned.

Part-Time Teller / Member Service Representative

Monday - Friday: 8:00 a.m. - 1:00 p.m. 

Saturdays: 8:45 a.m. - 1:15 p.m.

(Part-time employees are scheduled for 21 - 29 hours per week) 

Role

Support members with financial transactions, including cash-handling and negotiable instruments. Deliver quality service, build professional relationships, provide account information and account/loan maintenance, and resolve or refer issues as needed. Attendance is an essential function of performing the duties.

Major Duties and Responsibilities

55% Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and VISA gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions.

20% Identify members’ needs and promote and cross-sell credit union products and services.

15% Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.

10% Performs a variety of miscellaneous tasks, including typing, filing, responding to emails, and answering the telephone.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other job-related duties as assigned.

***A completed application is required for consideration of employment.***

 

Mortgage Support Specialist

Full-Time

Monday - Friday: 8:00 a.m. - 5:00 p.m.

**On-Site Role**

                                   

Role

To provide support to essential areas of the mortgage department and to help provide and execute excellent member service. Responsible for assisting and supporting Mortgage Loan Officers throughout the loan origination and processing phase as well as assisting members post close. Organization, attention to detail, and an ability to meet deadlines in a fast-paced environment are crucial for success in this position. To ensure loans follow all applicable mortgage lending regulations and guidelines. Attendance is an essential function of performing the duties of this job.

Major Duties and Responsibilities

25% Reviews mortgage loan application files to verify application data is complete and assist in obtaining needed information from the borrower and third parties; including ordering of appraisals, flood certificates, payoffs, PMI certificates, title work, loss-payee, etc. Ensures all entries, calculations, documents and dates entered into the LOS are compliant under TRID. Ensure loan files are prepared and sent to final underwriting in an accurate and timely manner to meet closing date deadlines.

20% Works closely with Mortgage Loan Officers and is responsible for all assigned files in the processing pipeline. Assist MLO with early disclosures, gathering, reviewing and uploading of all necessary borrower documentation into the LOS. Answer member questions throughout their loan process and assist the MLO in weekly loan updates to borrowers.

20% Completes funding of closed Mortgage loans in accordance with ACU policy, to include but not limited to scanning packets, distributes proceeds via cashier's check, wire, or internal transfers to GL's and creditors. Submits investor loans for purchasing prior to lock expiration date. Clears all purchasing conditions. Follows up and ensures all secondary market outstanding trailing documents are delivered.

20% Performs all functions of mortgage servicing, to include monitoring taxes, insurance, and PMI on all loans. Conducts yearly escrow analysis, answers members servicing calls, emails and walk-ins. Performs monthly, quarterly and yearly tasks as they pertain to mortgage servicing to include but not limited to monthly construction billing, late notices, annual PMI letters, mortgage Interest 1098 statements, and LERETA add/deletes and quarterly audits.

15% Back-up and assist the Mortgage Closer with balances closing disclosures for loan closings in compliance with ACU, investor, and regulatory guidelines and close portfolio loans at ACU.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other related duties as assigned.